Highland Park Golf and Learning Center is seeking a Part-time Front Desk Manager. Under the direction of the Program and Service Manager, the Front Desk Manager is responsible for providing exceptional service to all customers, members, guests, and staff, whether by phone or in person, while always upholding the facility’s operating standards in a professional manner.
Essential Duties and Responsibilities
- Must be able to work evenings and weekends.
- Provide excellent customer service to all customers and staff; maintain a positive attitude.
- Be knowledgeable to answer questions regarding mini golf course details.
- Establish and maintain relationships with vendors and venues.
- Plan event details and aspects, including min golf outings and special events; plan for potential scenarios that could impact the event.
- Manage events and address potential problems that may arise.
- Maintain a working knowledge of the needs of a wide variety of events.
- Procure new clients for outings and events.
- Create reliable financial reports and collect payments on time.
- Remain under budget with all costs.
- Administer POS system, including sales, inventory and rounds reports. Maintain accurate and up to date information.
- Perform cash handling and maintain accurate financial records.
- Complete daily sales reports and bank deposits.
- Be familiar with other PDHP programs and services. Ability to accept registration in PDHP software.
- Responsible to the Program and Service Manager for assisting with the training and scheduling of the front desk staff.
- Ability to assign/communicate weekly schedules and club activities to all front desk staff.
- Receive and route incoming calls.
- Perform routine office support functions and maintain the appearance and cleanliness of the facility.
- Assist with security of building.
- Assist with operations at Highland Park Golf Learning Center / Highland Park Fieldhouse during the offseason, if needed.
- Perform other Park District-related duties as assigned, including special projects.
Salary Range: $18.50 – $22.00 Hourly
Location: Highland Park Golf Learning Center – Highland Park, IL
Status: Part Time